Nation Wide Auto Repair Warranty 36 Month 36,000 Miles on all Repairs and Services

Higley Family Auto Care
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Higley Family Auto Care
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See Our Skilled Mechanics at Work

    Frequently Asked Questions

    Please reach us at higleyfamilyauto@gmail.com if you cannot find an answer to your question.

     

    For most vehicles, oil should be changed every 5,000 to 7,500 miles, though modern synthetic oils may extend this interval. Always refer to your vehicle’s owner manual for the manufacturer's recommendation.


    Symptoms Indicating the Need for an Oil Change and Inspection:


    • Oil Warning Light: If this light comes on, it’s a sign that the oil level or pressure is too low, and an oil change or inspection is needed immediately.
    • Engine Noise or Knocking: Dirty or low oil can cause increased friction in engine components, leading to unusual sounds or knocking.
    • Exhaust Smoke: Blue or dark exhaust smoke can indicate burning oil, suggesting a need for an oil change or inspection for leaks.
    • Dark or Dirty Oil: If the oil looks thick, dark, or gritty when checked, it’s overdue for a change.


     Yes, we offer a comprehensive nationwide warranty on all parts and repairs. This warranty covers your vehicle for 3 years or 36,000 miles, whichever comes first. Whether you’re local or traveling, you can have peace of mind knowing that any repair or part we’ve worked on is protected. If something goes wrong with the parts or labor during this period, you can visit a participating repair shop anywhere in the country, and your warranty will be honored. It's our way of ensuring quality and reliability for every customer! 


     Absolutely! You’re welcome to wait in our comfortable waiting room while your vehicle is being serviced. We offer complimentary coffee and free Wi-Fi to make your time with us more enjoyable. No appointment is needed—just stop by, and we’ll take care of your vehicle as if it were our own. Our skilled team is dedicated to ensuring your vehicle is as safe as possible, giving you peace of mind every time you drive. 


     

    Tires should generally be rotated every 5,000 to 7,500 miles, though it’s best to check your vehicle’s owner manual for specific recommendations. Regular rotation ensures even wear, which helps extend tire life and improve safety.


    Symptoms Indicating Tires Need Inspection or Rotation:


    • Uneven Tire Wear: If tread wear is more pronounced on one side of the tire, it may indicate improper alignment or the need for rotation.
    • Vibrations While Driving: Excessive vibration, especially at higher speeds, can signal uneven wear or balance issues.
    • Vehicle Pulling to One Side: If your car pulls left or right, it could be due to uneven tire wear, indicating the need for rotation or alignment.


     When the check engine light comes on, it’s important to pay attention to how it behaves to gauge the severity of the issue:


    • Stay Calm: It’s often not an emergency.
    • Check Your Gas Cap: A loose cap can trigger the light. Tighten it and see if the light goes off after driving a bit.
    • Steady Light: This means there’s an issue, but it’s usually safe to drive. Schedule a check-up soon.
    • Flashing Light: This signals a serious problem, like an engine misfire, which can cause damage or be unsafe. Pull over safely and call for help.
    • We’re Here to Help: As a family-owned shop, we’ll diagnose and fix it with care you can trust.


    In any case, it’s best not to ignore the light. Prompt diagnostics can prevent more costly repairs later.



    • Squeaking or Squealing: Often means worn brake pads—schedule a repair soon.
    • Grinding Noise: Could indicate metal-on-metal contact. Call us ASAP to avoid costly damage.
    • Soft or Spongy Brake Pedal: May signal air in the brake lines or fluid issues. Get it checked immediately.
    • Vibrations When Braking: Could mean warped rotors—schedule a service soon.
    • Brake Warning Light: Don’t ignore it; have us inspect it promptly.
    • Car Pulling to One Side: Could be a brake caliper issue.


    Safety First: If brakes feel unresponsive, stop safely and call for a tow. Delaying repairs can lead to dangerous driving conditions and higher costs.



     

    • Unusual noises can mean something is wrong—like loose parts, worn components, or fluid issues.
    • High-priority sounds:
    • Grinding or squealing brakes: Stop driving; could be brake failure.
    • Knocking from the engine: Pull over and call for a tow; may be serious engine damage.
    • Hissing or loud popping: Possible fluid leak or exhaust issue—stop safely and seek help.
    • Lower-priority sounds:
    • Rattling over bumps: Suspension issue—schedule an appointment soon.
    • Whining when turning: Possible power steering problem—check soon.
    • Delaying repairs can lead to bigger, costlier damage. When in doubt, call us—we’re here to help!


     

    • Replace your tires when:
      • Tread is worn down to 2/32” (use a penny—if you see all of Lincoln’s head, it’s time).
      • Cracks, bulges, or blisters appear—this can lead to blowouts.
      • Vibration while driving may signal tire or alignment issues.
      • Uneven wear suggests suspension or alignment problems.


    • Urgent situations:
      • Visible cords, large bubbles, or severe damage: Stop driving—call for a tow.


    • Schedule soon:
      • Minor tread wear or aging tires (6+ years old).


    Delaying tire replacement risks blowouts, poor handling, and higher costs from related damage.
     


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    Higley Family Auto Care

    2450 S Higley Rd, Gilbert AZ 85295

    480-988-5600

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    3 Years 36,000 Mile Warranty

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